TERMS OF SERVICE

Last updated: 20 July 2026

1. About These Terms

These Terms of Service apply to your use of thecabinetmate.com, any associated online store, and any products or services supplied by The Cabinet Mate.

The website and store are operated by:

Peter Carr trading as The Cabinet Mate
ABN: 98 944 536 724
Business address: 3 Foreshore Boulevard, Woolooware NSW 2230, Australia
Phone: +61 404 029 586
Email: support@thecabinetmate.com

In these Terms, “The Cabinet Mate”, “we”, “us” and “our” mean Peter Carr trading as The Cabinet Mate.

“You” and “your” mean the person or legal business entity accessing the website, placing an order or using one of our products or services.

By accessing our website, creating an account, placing an order, downloading a product or using our services, you agree to these Terms and our Privacy Policy.

If you are placing an order on behalf of a company or another business entity, you confirm that you have authority to bind that entity to these Terms.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

2. Our Products and Services

The Cabinet Mate supplies products and services intended primarily for Cabinet Vision users and cabinetry businesses, including:

• Cabinet Vision User Created Standards, commonly referred to as UCSs

• JavaScript programs

• Software applications and utilities

• SQL-based applications and reporting tools

• Cabinet Vision catalogues, reports, templates and configuration files

• Digital documentation and training materials

• Remote installation and setup assistance

• Custom programming and development

• Cabinet Vision training and consulting

• Machine, report and system configuration services

• Other related digital products and professional services

Individual product descriptions may specify additional requirements, inclusions, licence conditions or limitations.

Where a product description, quotation or written service agreement conflicts with these Terms, the more specific product description, quotation or written agreement will apply to that purchase.

3. Business and Commercial Use

Our products are designed to be used commercially by cabinetry, joinery, manufacturing and design businesses.

Unless the applicable product page or quotation states otherwise, purchasing a product grants the purchasing business a licence to use that product internally as part of its normal commercial operations.

The licence does not permit you to sell, distribute, sublicense or provide the product itself to another business.

4. Software Licence

Unless otherwise stated in writing, each digital product is licensed rather than sold.

After receiving full payment, we grant the purchasing business a limited, non-exclusive and non-transferable licence to install and use the product:

• Within one legal business entity

• On Cabinet Vision systems and computers owned, leased or controlled by that business

• For that business’s internal design, manufacturing, estimating, reporting or production activities

• For the version or versions of Cabinet Vision identified on the product page or in the applicable quotation

The licence may be used by the purchasing business’s employees and contractors while they are performing work for that business.

A separate licence is required for:

• Another company or legal business entity

• An unrelated business operating from the same premises

• A customer, supplier, subcontractor or franchisee that wishes to use the product independently

• Resale, redistribution or commercial provision of the product to third parties

A product page or quotation may specify different licence conditions, including a per-user, per-machine, per-site or subscription licence.

5. Licence Restrictions

You must not, without our prior written permission:

• Sell, resell, sublicense, lease or distribute our products

• Give copies of our products to another business or person

• Publish, upload or share our products through websites, forums, file-sharing services, social media, cloud drives or source-code repositories

• Use our products to create a competing product for resale or distribution

• Remove copyright, author, branding or licence information

• Bypass or attempt to bypass licence controls

• Represent that you created or own our products

• Extract substantial parts of a product for use in a competing commercial product

• Provide another person with access to download links, licence keys or customer account credentials

You may modify an editable UCS, script or configuration file for your own internal business use.

However:

• The modified product remains subject to these Terms

• You may not distribute the original or modified product

• We are not responsible for problems caused by your modifications

• Assistance with a modified product may require the purchase of support or custom development services

6. Ownership and Intellectual Property

The Cabinet Mate and its licensors retain all ownership and intellectual-property rights in:

• Software source code

• UCSs and scripts

• Applications and utilities

• Program logic and processes

• Documentation and training materials

• Product names and branding

• Website content

• Graphics, images and videos

• Reports, templates and downloadable files

• Updates, corrections and modified versions of our products

Your purchase gives you permission to use the applicable product under the licence described in these Terms.

It does not transfer ownership of the product or its intellectual property to you.

Unless a written quotation or agreement expressly states otherwise, intellectual property in custom-developed software, UCSs, scripts, reports, templates and other deliverables remains owned by The Cabinet Mate.

The customer receives a licence to use the custom deliverable within its own business.

A quotation may provide for exclusive ownership or an assignment of intellectual property where this has been specifically agreed and priced.

7. Cabinet Vision and Third-Party Products

The Cabinet Mate is an independent business.

Unless expressly stated otherwise, The Cabinet Mate is not affiliated with, sponsored by or endorsed by Hexagon, Cabinet Vision, Shopify, Microsoft or any machine manufacturer.

“Cabinet Vision”, “Hexagon” and other third-party product names, trademarks and logos belong to their respective owners.

Our products may interact with third-party software, databases, machine controllers, post-processors, operating systems and hardware.

Your use of those third-party products remains subject to the terms and licensing requirements of their respective suppliers.

We do not supply a Cabinet Vision licence, Microsoft licence, SQL Server licence, machine licence or any other third-party licence unless expressly included in the applicable product description or quotation.

8. System Requirements and Compatibility

Before purchasing, you are responsible for checking:

• The supported Cabinet Vision version

• Required modules or licences

• Operating-system requirements

• Database requirements

• Machine and post-processor requirements

• Required tools, tool IDs or tooling configuration

• Any other requirements listed on the product page

Compatibility information is based on the software versions and configurations available to us when the product is released or updated.

Cabinet Vision, Windows, Shopify, SQL Server, machine software and other third-party systems may be changed by their respective suppliers without our control.

We do not guarantee that a product will remain compatible with every future version, update or configuration of a third-party system.

Where we release a compatibility update for a product you have purchased, it will be supplied under the update provisions in these Terms.

9. Digital Delivery

Digital products are normally delivered electronically.

Delivery may occur through:

• An email containing a download link or attachment

• Access through your customer account

• A file-transfer service

• A licence or activation email

• Another electronic delivery method described on the product page

You are responsible for providing a correct and accessible email address when placing your order.

You must contact us within a reasonable time if you do not receive your product.

You should check your spam and junk-mail folders before contacting us.

Download links may expire or have download limits.

We may provide a replacement link where reasonably required after verifying your purchase.

You are responsible for securely storing copies of your downloaded products and licence information.

10. Installation and Setup Assistance

Unless the relevant product page expressly states otherwise, the purchase price of a digital product does not include:

• Installation

• Remote-access assistance

• Cabinet Vision configuration

• Database configuration

• Machine or post-processor configuration

• Tool setup

• Testing on your machinery

• Troubleshooting of your computer or network

• Training

• Customisation

• Setup on additional systems

• Correction of unrelated Cabinet Vision or computer problems

Customers who require installation, configuration or setup assistance must purchase the applicable setup or support service separately.

Purchasing setup assistance does not include unrelated IT work, Cabinet Vision licensing costs, third-party software costs, machine servicing, tooling or custom programming unless expressly included in the service description or quotation.

Before setup assistance begins, you must ensure that:

• Cabinet Vision is installed and properly licensed

• Your computer and network are operating

• Required administrator access is available

• You have access to relevant passwords and licences

• A reliable internet connection is available

• Remote-access software can be used

• Current backups have been completed

• An authorised and competent person is available where required

Additional work caused by incorrect system information, missing access, third-party faults or issues outside the agreed scope may require an additional support purchase or quotation.

11. Remote Access

When you request remote support, installation or configuration, you authorise us to remotely access the relevant computers and systems for the purpose of performing the agreed work.

You remain responsible for:

• Supervising access where appropriate

• Closing confidential or unrelated files

• Maintaining current backups

• Providing accurate instructions

• Confirming which systems may be accessed

• Ensuring that you have authority to provide access

• Reviewing and testing the completed work

We will take reasonable care while accessing your systems.

However, computer systems, Cabinet Vision databases, scripts and machine configurations can vary significantly between customers.

Nothing in this section excludes liability that cannot lawfully be excluded.

12. Bug Fixes and Product Updates

Bug fixes and updates that we release for a product you have purchased will be supplied at no additional charge unless the applicable product page, licence or quotation states otherwise.

Updates may include:

• Correction of identified software defects

• Performance and reliability improvements

• Improvements to existing functionality

• Compatibility changes

• Interface improvements

• Documentation changes

• Security-related changes

Updates will normally be sent automatically to the email address associated with your original order or customer account.

They may also be made available through your account or another electronic delivery method.

“Sent automatically” means that the update is delivered or made available to you automatically.

It does not mean that we will remotely install the update on your system.

You are responsible for:

• Keeping your email address current

• Downloading the update

• Reviewing update instructions

• Backing up your system

• Installing the update

• Testing the update before production use

Installation assistance for updates is not included and must be purchased separately where required.

Free updates do not include:

• Installation or setup services

• Training

• Custom modifications

• Changes requested only for your individual workflow

• New products

• Separately advertised add-ons or modules

• Redevelopment required because of an unusual or unsupported system configuration

• Work required to repair customer modifications

• Work required because of a third-party system fault

• Major new functionality sold as a separate product

We may discontinue development or updates for an older product or unsupported third-party software version.

Where reasonably practicable, we will provide notice before ending ongoing update support for a product.

13. Customer Responsibilities and Production Testing

Our products may affect Cabinet Vision designs, reports, material calculations, pricing, CNC output, machining operations, labels and production data.

You are responsible for independently checking all output before relying on it.

Before using a product in live production, you must:

• Back up your Cabinet Vision data

• Review the product settings

• Verify dimensions and material information

• Verify tooling and tool IDs

• Verify machining depths and positions

• Review generated CNC output

• Use Cabinet Vision simulation or machine simulation where available

• Test the product on scrap or non-production material where appropriate

• Confirm that the result is suitable for your machine, tooling and manufacturing process

• Ensure that the machine is operated by a trained and authorised person

You must not run unverified CNC programs on production material.

You remain responsible for the final design, engineering, manufacture, pricing and installation of your work.

Our products are workflow and automation tools.

They do not replace competent design review, engineering advice, machine safety procedures or operator judgment.

14. Orders

Placing an order is an offer to purchase the selected product or service.

An order is accepted when we:

• Receive payment

• Issue an order confirmation

• Deliver the digital product

• Provide access to the service

• Otherwise confirm acceptance

We may reject or cancel an order where:

• Payment is not authorised

• The product has been incorrectly priced

• The product cannot lawfully be supplied

• We reasonably suspect fraud or misuse

• The order contains incorrect information

• We cannot provide the requested service

• An obvious website or product-description error has occurred

If we cancel an order after receiving payment and no product or service has been supplied, we will refund the amount paid for the cancelled item.

15. Prices and GST

Unless stated otherwise:

• Prices are displayed in Australian dollars

• GST is included where applicable

• Payment must be made through the payment methods offered at checkout

• International customers are responsible for taxes, duties or charges imposed in their own jurisdiction

Prices may change at any time.

A price change will not affect an order that we have already accepted.

Obvious pricing errors may be corrected.

If an obvious error affects an order you have placed, we will give you the option of paying the correct price or receiving a refund.

Discounts, bundles and promotional offers may have separate conditions.

16. Refunds, Faults and Australian Consumer Law

Our products and services come with rights and guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in these Terms excludes, restricts or modifies:

• A consumer guarantee

• A right or remedy under the Australian Consumer Law

• Any other statutory right that cannot lawfully be excluded

Depending on the circumstances, customers may be entitled to a repair, replacement, correction, resupply, refund, cancellation or compensation where a product or service fails to meet an applicable consumer guarantee.

We are not required to provide a refund merely because you:

• Changed your mind

• No longer require the product

• Purchased the wrong product or Cabinet Vision version despite the compatibility information being clearly displayed

• Failed to review the product description

• Do not have the required Cabinet Vision modules or licences

• Do not have the required machine, tooling or computer configuration

• Prefer a different product

• Are unable or unwilling to install the product

• Expected setup, customisation or training that was not included

• Modified the product and caused it to stop operating correctly

This change-of-mind policy does not affect any right you have under the Australian Consumer Law.

Where you report a problem, we may require reasonable information to assess it, including:

• Your order number

• Cabinet Vision version

• Relevant system information

• Screenshots or error messages

• A copy of the affected job or test file

• Steps required to reproduce the issue

• Remote access where reasonably necessary

You must give us a reasonable opportunity to investigate and correct a problem.

A problem caused by an unsupported version, customer modification, incorrect setup, third-party software, machine configuration, database corruption or failure to follow instructions may not be a defect in our product.

Assistance in those circumstances may require a separate support purchase.

Our separate Refund Policy also applies and should be read together with these Terms.

If the Refund Policy conflicts with a non-excludable right under Australian law, the law prevails.

17. Services and Custom Development

Setup assistance, consulting, training and custom development are supplied according to the scope described on the product page, booking confirmation or quotation.

Unless expressly included, a service does not include:

• Unlimited revisions

• Unlimited support

• Future modifications

• Onsite attendance

• Travel

• Third-party licence fees

• Machine servicing

• General IT support

• Correction of unrelated system problems

• Work outside the agreed scope

Custom development is based on the information and examples supplied by the customer.

You are responsible for ensuring that your requirements are complete and accurate.

Changes to the agreed scope may require an additional quotation.

We may use reasonable professional judgment when implementing requirements that do not specify every technical detail.

Estimated completion dates are estimates and may be affected by customer response times, access availability, technical complexity and third-party systems.

18. Customer Materials and Instructions

You confirm that you have the right to provide us with any files, databases, drawings, photographs, logos, code, documentation or other material supplied for setup, support or custom development.

You grant us permission to use those materials only as reasonably required to:

• Provide the requested service

• Test the product or solution

• Troubleshoot reported problems

• Maintain appropriate business records

• Comply with legal obligations

You remain responsible for the legality and accuracy of your materials and instructions.

19. Accounts and Security

You are responsible for maintaining the confidentiality of your account credentials, download links and licence information.

You must notify us promptly if you believe that:

• Your account has been accessed without permission

• A download link has been shared or compromised

• A licence has been copied or misused

• Your contact email is no longer secure

You are responsible for activity carried out through your account unless the activity resulted from our failure to take reasonable security precautions.

We may suspend access while investigating suspected fraud, security incidents or licence misuse.

20. Website Availability and Content

We aim to keep the website and online services available, but we do not guarantee uninterrupted access.

We may temporarily restrict access for:

• Maintenance

• Security

• System updates

• Technical faults

• Matters outside our reasonable control

Product descriptions, demonstrations, screenshots, examples and videos are provided to explain the general operation of a product.

Actual results may vary according to Cabinet Vision version, catalogue configuration, construction methods, materials, machine setup, tooling and customer settings.

We will take reasonable steps to correct material website errors when identified.

21. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by Shopify, payment processors, email platforms, remote-access providers and other suppliers.

We do not control third-party websites or their terms, privacy practices or availability.

Your use of a third-party service may be subject to that supplier’s own terms.

The Cabinet Mate is powered by Shopify.

Purchases made through our store are transactions between you and The Cabinet Mate.

Shopify is not the seller of our products or services.

22. Privacy

We collect and handle personal information in accordance with our Privacy Policy and applicable Australian privacy laws.

Our Privacy Policy explains:

• The personal information we collect

• How we use and disclose it

• The service providers that may process it

• How information may be stored or processed overseas

• How you may access or correct your information

• How to make a privacy complaint

You should read our Privacy Policy before using the website or placing an order.

23. Communications

You agree that we may send transactional communications relating to:

• Orders

• Payment

• Delivery

• Download links

• Licences

• Security

• Support

• Bug fixes

• Product updates

• Compatibility information

• Material changes affecting a purchased product

These operational communications are part of supplying and supporting the product and are separate from optional marketing communications.

Marketing communications will contain an unsubscribe facility where required by law.

You are responsible for keeping your contact details current.

24. Feedback and Reviews

If you provide feedback, suggestions or a review, you give us permission to use, reproduce and display that material for business and promotional purposes.

We may identify you by your first name, business name or other information you have approved for publication.

You confirm that any review or feedback you provide:

• Reflects your genuine experience

• Is not false or misleading

• Does not infringe another person’s rights

• Does not contain confidential or unlawful material

We will not materially alter the meaning of a published customer review.

You may contact us if you want us to stop using identifiable feedback in future promotional material.

This will not require us to retrieve material already lawfully printed or published before your request.

25. Suspension and Termination

We may suspend website, account, update or licence access where we reasonably believe that:

• A product is being illegally copied or distributed

• Account or payment fraud has occurred

• The security of our systems or another customer is at risk

• You have materially breached these Terms

• Suspension is required by law

Where the issue is capable of being corrected, we will generally give you a reasonable opportunity to correct it before permanently terminating access.

We may act immediately where the breach is serious, deliberate, unlawful or creates a security risk.

Termination of your website account does not automatically cancel a valid perpetual licence for a fully paid product unless:

• The licence was obtained through fraud

• The product is being unlawfully distributed

• The licence terms have been materially breached

• Termination is otherwise permitted by law

Sections relating to intellectual property, licence restrictions, liability, confidentiality, dispute resolution and any provisions intended by their nature to continue will survive termination.

26. Limitation of Liability

Nothing in these Terms limits liability that cannot lawfully be limited or excluded.

To the extent permitted by law, we are not liable for loss caused by:

• Your failure to back up your system

• Your failure to review or test output

• Incorrect customer instructions or information

• Customer modifications

• Use with an unsupported Cabinet Vision version

• Incorrect tool or machine settings

• A third-party software or hardware failure

• Use outside the product’s documented purpose

• Unauthorised sharing or use

• Failure to install an available correction or update

• Events outside our reasonable control

To the extent permitted by law, neither party will be liable to the other for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.

Where the Australian Consumer Law permits us to limit a remedy for a failure to comply with a consumer guarantee, our liability may, at our option, be limited to:

• Supplying the relevant services again

• Paying the reasonable cost of having the services supplied again

• Repairing or replacing the relevant product

• Supplying an equivalent product

• Paying the reasonable cost of repair or replacement

Any limitation will apply only where it is fair, reasonable and legally permitted in the circumstances.

Nothing in these Terms excludes liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded.

27. Indemnity for Misuse

To the extent permitted by law, you are responsible for claims, loss or reasonable costs suffered by us because of:

• Your unlawful use of a product

• Your unauthorised distribution or resale of a product

• Your infringement of another person’s rights

• Materials or instructions supplied by you that infringe another person’s rights

• Your deliberate or material breach of these Terms

Your responsibility will be reduced to the extent that our own act or omission contributed to the loss.

28. Events Outside Reasonable Control

Neither party is responsible for delay or failure caused by events outside its reasonable control, including:

• Internet or telecommunications failure

• Power failure

• Natural disaster

• Fire or flood

• Industrial action

• Government action

• Cyberattack

• Widespread system outage

• Failure of a third-party platform or supplier

• Serious illness or emergency

This section does not remove an obligation to provide a refund or other remedy where required by law.

The affected party must take reasonable steps to reduce the effect of the event and resume performance when reasonably possible.

29. Changes to These Terms

We may update these Terms to reflect:

• Changes to our products or services

• Changes in law

• Security requirements

• Changes to third-party platforms

• Improvements in clarity or operation

The current version will be published on our website with its effective date.

A change will generally apply to purchases made after the updated Terms take effect.

We will not retrospectively remove material rights applying to an existing purchase unless:

• The change is required by law

• The change is necessary for security

• The customer agrees to the change

• The original Terms expressly and fairly permit the change

Where a change materially affects an ongoing service, subscription or licence, we will provide reasonable notice where practicable.

30. Assignment

You may not transfer or assign a software licence to another legal business entity without our written consent.

We will reasonably consider a licence-transfer request made as part of the genuine sale or restructure of the purchasing business.

We may assign our rights and obligations as part of a genuine sale, transfer or restructure of The Cabinet Mate, provided that the assignment does not materially reduce your existing rights.

31. Disputes

If a dispute arises, either party should first give the other written notice describing the issue and the requested resolution.

The parties will attempt to resolve the dispute in good faith.

You may contact us at:

support@thecabinetmate.com

Nothing in this section prevents either party from:

• Seeking urgent court orders

• Exercising rights under the Australian Consumer Law

• Contacting a consumer-protection agency

• Bringing a claim in a court or tribunal with jurisdiction

32. Governing Law

These Terms are governed by the laws of New South Wales and the Commonwealth of Australia.

Subject to any right to bring a claim in another court or tribunal under applicable law, the parties submit to the jurisdiction of the courts and tribunals of New South Wales.

33. Severability

If part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down to the minimum extent necessary.

If it cannot be read down, it will be removed without affecting the remaining Terms.

34. No Waiver

A failure or delay by either party in exercising a right does not waive that right.

A waiver is effective only when given in writing.

35. Entire Agreement

These Terms, together with the applicable:

• Product description

• Quotation

• Order confirmation

• Refund Policy

• Privacy Policy

• Written service agreement

form the agreement between you and The Cabinet Mate for the relevant purchase.

They replace earlier discussions or representations relating to that purchase, except for representations that cannot lawfully be excluded or where reliance on them is protected by law.

36. Contact Information

Questions about these Terms, products, licences or support should be sent to:

The Cabinet Mate
Legal entity: Peter Carr
ABN: 98 944 536 724
Business address: 3 Foreshore Boulevard, Woolooware NSW 2230, Australia
Phone: +61 404 029 586
Email: support@thecabinetmate.com