Refund policy

REFUND AND RETURN POLICY

Last updated: 20 July 2026

This Refund and Return Policy applies to products and services purchased from The Cabinet Mate through thecabinetmate.com or directly from The Cabinet Mate.

The Cabinet Mate
Legal entity: Peter Carr trading as The Cabinet Mate
ABN: 98 944 536 724
Business address: 3 Foreshore Boulevard, Woolooware NSW 2230, Australia
Phone: +61 404 029 586
Email: support@thecabinetmate.com

1. Digital Products

The Cabinet Mate primarily sells downloadable digital products, including:

  • Cabinet Vision User Created Standards, commonly referred to as UCSs

  • JavaScript programs

  • Software applications and utilities

  • Reports and templates

  • SQL-based applications and tools

  • Cabinet Vision catalogues and configuration files

  • Documentation and training materials

  • Other downloadable software products

Digital products cannot be physically returned.

Except where required by the Australian Consumer Law or another applicable law, all digital-product sales are final once:

  • The product has been emailed to you

  • A download link has been issued

  • The product has been downloaded

  • Access to the product has been provided

  • A licence or activation has been issued

  • The product has been installed or used

2. No Change-of-Mind Refunds

The Cabinet Mate does not provide refunds, exchanges or store credits because you:

  • Changed your mind

  • No longer require the product

  • Decided not to use the product

  • Found an alternative product

  • Purchased the product by mistake

  • Purchased the wrong product

  • Purchased the wrong Cabinet Vision version

  • Did not read the complete product description

  • Did not check the system requirements

  • Do not have the required Cabinet Vision version, module or licence

  • Do not have the required computer, database, machine, tooling or software configuration

  • Expected functionality that was not included in the product description

  • Expected installation, setup, configuration, customisation or training to be included

  • Are unwilling or unable to install the product yourself

  • Do not want to purchase installation or setup assistance

  • Experienced a change in your business circumstances

  • No longer use Cabinet Vision

  • Did not download or install the product after it was delivered

You are responsible for checking the product description, supported Cabinet Vision versions, required modules and system requirements before purchasing.

This change-of-mind policy does not exclude any rights that cannot lawfully be excluded under the Australian Consumer Law.

3. Installation and Setup Assistance

Unless expressly stated on the product page, installation and setup assistance are not included in the purchase price of a digital product.

Purchasing a digital product does not include:

  • Installation

  • Remote-access assistance

  • Cabinet Vision configuration

  • Database configuration

  • Machine or post-processor setup

  • Tool configuration

  • Testing on your machinery

  • Training

  • Custom modifications

  • Troubleshooting of unrelated computer, network or Cabinet Vision issues

Customers requiring installation, setup or configuration assistance must purchase the applicable setup or support service separately.

A customer’s inability to install or configure a product does not automatically mean that the product is faulty and does not create an entitlement to a refund.

4. Bug Fixes and Updates

Bug fixes and updates released by The Cabinet Mate for purchased products are provided at no additional charge unless otherwise stated.

Updates will normally be sent automatically to the email address associated with your order or made available through another electronic delivery method.

Automatic delivery does not include automatic installation.

You are responsible for:

  • Keeping your email address current

  • Downloading the update

  • Reviewing the update instructions

  • Backing up your Cabinet Vision data

  • Installing the update

  • Testing the update before production use

Installation assistance for bug fixes and updates is not included and must be purchased separately where required.

Where a product has a minor issue that can be corrected, The Cabinet Mate will generally first provide:

  • Troubleshooting instructions

  • A corrected file

  • A replacement download

  • A bug fix

  • An updated version

  • Another reasonable correction

A refund will not generally be provided for a minor issue that can be corrected within a reasonable time.

5. Australian Consumer Law

Our products and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Where a digital product has a major failure, you may be entitled to choose a refund or replacement.

A major failure may include circumstances where the product:

  • Is substantially different from its description

  • Has a serious problem that would have prevented a reasonable customer from purchasing it had they known about the problem

  • Cannot perform its normal stated purpose

  • Cannot perform a specific purpose that you disclosed and that we agreed it would perform

  • Cannot be corrected within a reasonable time

  • Is unsafe

Where a problem is minor and can be corrected, The Cabinet Mate is entitled to provide a correction, repair, replacement file or update within a reasonable time.

If a minor problem is not corrected within a reasonable time, you may have additional rights under the Australian Consumer Law.

6. Situations That Are Not Product Faults

A refund, repair or replacement will not generally be available where the problem was caused by:

  • Customer misuse

  • Customer modifications

  • Changes made by another programmer or consultant

  • Removal or modification of licence controls

  • Use with an unsupported Cabinet Vision version

  • Use with an unsupported Windows or third-party software version

  • Incorrect installation

  • Incorrect Cabinet Vision settings

  • Incorrect construction methods

  • Incorrect tool IDs or tooling

  • Incorrect machine or post-processor settings

  • Database corruption

  • Computer, server or network faults

  • Third-party software or hardware

  • Failure to follow the supplied instructions

  • Failure to install an available bug fix or update

  • Use outside the product’s documented purpose

  • Unauthorised copying, sharing or distribution

  • Information or specifications incorrectly supplied by the customer

Assistance with these matters may require the purchase of setup, support or custom-development services.

7. Compatibility

Before purchasing, you must check that the product supports your:

  • Cabinet Vision version

  • Cabinet Vision modules

  • Windows version

  • Database configuration

  • Machine and post-processor setup

  • Required tools and tool IDs

  • Other requirements listed on the product page

We do not guarantee that a product will remain compatible with every future Cabinet Vision, Windows, database, machine-software or third-party update.

Where The Cabinet Mate releases a compatibility update, it will normally be delivered under the Bug Fixes and Updates section of this Policy.

A third-party software change does not automatically make the original product defective.

8. Duplicate Purchases

You are responsible for checking your previous purchases before placing an order.

We are not required to refund an accidental duplicate purchase after the product has been delivered or accessed.

However, we may review genuine duplicate transactions at our discretion where:

  • The same customer purchased the same product twice

  • The transactions occurred within a short period

  • The second purchase has not been separately licensed, installed, downloaded or used

  • There is no indication of licence sharing or use by another business

Any discretionary refund does not create an obligation to approve future requests.

9. Services, Setup and Custom Development

Payments for setup assistance, remote support, consulting, training and custom development are not refundable merely because you change your mind.

Once work has commenced, you must pay for:

  • Work already completed

  • Time already spent

  • Meetings and consultations already provided

  • Research and development already undertaken

  • Custom files already created

  • Non-refundable third-party costs

  • Other work performed within the agreed scope

Completed service hours are not returnable or refundable.

If a service does not meet an applicable consumer guarantee, we will provide the remedy required under Australian Consumer Law.

Where a service problem can be corrected, we will generally first be given a reasonable opportunity to correct or resupply the service.

Custom products and services developed from customer instructions are not refundable merely because the customer later changes the requirements, provides incomplete information or decides not to use the completed work.

Changes outside the agreed scope may require an additional quotation.

10. Order Cancellations

Digital orders are normally processed and delivered shortly after payment.

Cancellation requests must be sent to support@thecabinetmate.com as soon as possible.

We cannot guarantee that an order can be cancelled after:

  • The digital file has been delivered

  • A download link has been issued

  • Access has been provided

  • A licence or activation has been issued

  • Installation has commenced

  • Setup or development work has commenced

Where an order has not yet been processed, delivered or commenced, we may approve a cancellation at our discretion.

This does not limit any rights available under Australian Consumer Law.

11. Reporting a Problem

Before requesting a remedy, contact:

support@thecabinetmate.com

Please provide:

  • Your full name

  • Your business name

  • Your order number

  • The product name

  • Your Cabinet Vision version

  • Your Windows version, where relevant

  • A clear description of the problem

  • Screenshots or error messages

  • The steps required to reproduce the problem

  • A copy of the affected Cabinet Vision job or test file, where reasonably required

  • Details of any changes made to the product

  • Details of any troubleshooting already completed

We may request remote access where reasonably necessary to investigate the reported problem.

You must provide us with a reasonable opportunity to assess the product and determine whether the issue is:

  • A product defect

  • An installation issue

  • A configuration issue

  • A compatibility issue

  • A customer modification

  • A third-party system issue

  • A matter outside the advertised product scope

Refusing to provide reasonable information or access may prevent us from properly investigating the claim.

12. Approved Refunds

Where a refund is required by law or approved by The Cabinet Mate:

  • The refund will normally be made using the original payment method

  • We may require confirmation of the original purchaser and order

  • Any licence or right to use the refunded product will end

  • You must stop using the product

  • You must delete all copies of the product in your possession or control

  • You must not retain, distribute or use any source code, files, documentation or updates relating to the refunded product

Processing times after a refund is issued may depend on the payment provider or financial institution.

13. Unauthorised Sharing and Refund Abuse

Refunds will not be provided as a means of obtaining, copying or retaining a digital product without payment.

We may refuse a discretionary refund and suspend access where we reasonably believe that:

  • A product has been copied or shared

  • A download link has been distributed

  • A licence has been transferred without permission

  • The product continues to be used after a refund request

  • False or misleading information has been provided

  • The refund process is being abused

This section does not remove any non-excludable rights under Australian law.

14. Policy Changes

We may update this Policy from time to time.

The version applying to your purchase will generally be the version published when your order was placed.

Changes will not retrospectively remove any right or remedy that cannot lawfully be excluded.

15. Contact Information

Questions or refund requests should be sent to:

The Cabinet Mate
Legal entity: Peter Carr trading as The Cabinet Mate
ABN: 98 944 536 724
Business address: 3 Foreshore Boulevard, Woolooware NSW 2230, Australia
Phone: +61 404 029 586
Email: support@thecabinetmate.com